Refund policy

Return & Refund Policy

Effective Date: September 10, 2026

At Style Kalakanya, we want you to be happy with your purchase. If you receive an eligible product that is damaged, defective, incorrect, or does not match the product description, you may request a return or replacement according to the conditions below.

1. Return Eligibility

You may request a return within 3 days of receiving your order if:

  • The product is damaged or defective when delivered.

  • You received the wrong product, color, size, or design.

  • The product is significantly different from the description or images shown on our website.

  • The product is unused, unworn, unwashed, and in its original condition.

  • All original tags, packaging, accessories, and invoices are retained.

2. Non-Returnable Products

For hygiene and product-quality reasons, the following may not be eligible for return:

  • Products that have been worn, washed, altered, or damaged after delivery.

  • Products without original tags or packaging.

  • Products damaged due to improper use or handling.

  • Customized, personalized, or specially made products, unless they are defective or incorrectly supplied.

  • Products returned after the applicable return period.

3. How to Request a Return

To request a return, contact us within 7 days of delivery.

Please provide:

  • Order number

  • Customer name

  • Product name

  • Reason for return

  • Clear photographs of the product and packaging

  • Video evidence may be requested for certain damage or product-related issues

Our team will review your request and inform you whether the return is approved.

4. Return Shipping

If the product is defective, damaged, incorrect, or substantially different from what was ordered, Style Kalakanya may arrange or reimburse the applicable return shipping cost, subject to verification.

For returns due to reasons such as change of mind, incorrect size selection, or personal preference, return shipping may be the customer's responsibility, where applicable.

5. Quality Check

All returned products are subject to inspection.

The returned product must be:

  • Unused and unworn

  • Unwashed

  • Free from stains, perfume, makeup, or other marks

  • Returned with original tags and packaging

  • In a resalable condition

If the returned product does not meet these conditions, the return may be rejected.

6. Replacement

Where available, we may offer a replacement for:

  • Damaged products

  • Defective products

  • Incorrect products

  • Incorrect size or color supplied by us

Replacement is subject to product availability.

If the same product is unavailable, we may offer a refund or another suitable resolution.

7. Refunds

Once the returned product has been received and successfully inspected, an approved refund will be processed.

For prepaid orders, refunds will generally be made to the original payment method.

Depending on the payment provider or bank, the amount may take additional business days to appear in your account.

8. Refund for Cancelled Orders

If an order is cancelled before dispatch and cancellation is accepted, the eligible amount will be refunded to the original payment method.

Once an order has been dispatched, cancellation may no longer be possible and the applicable return procedure may apply.

9. Shipping Charges

Original shipping charges, if separately charged, may not be refundable for customer-initiated returns unless required by applicable law or the return is due to an error, defect, damage, or other issue attributable to Style Kalakanya.

10. Damaged Package

If your package appears damaged at the time of delivery:

  1. Take photographs of the package before opening it.

  2. Record an opening video where possible.

  3. Contact us as soon as possible after delivery.

  4. Provide the order number and supporting photographs/video.

This will help us investigate and resolve the issue quickly.

11. Wrong or Missing Product

If you receive an incorrect or incomplete order, contact us within 7 days of delivery with your order details and photographs of the received product and packaging.

We will investigate the issue and, where verified, arrange an appropriate replacement or refund.

12. Exchange Policy

Exchange requests are subject to product availability and the eligibility conditions mentioned in this policy.

If the requested replacement is unavailable, we may provide another appropriate resolution.

13. Refund Processing Time

After approval of a refund, processing is initiated by Style Kalakanya. The time taken for the refund to appear in your account can vary depending on your bank, card issuer, payment gateway, or other payment provider.

14. Fraudulent or Abusive Returns

We reserve the right to investigate repeated, fraudulent, or abusive return requests. Returns that do not meet the conditions of this policy may be rejected.

Nothing in this policy is intended to limit any rights available to consumers under applicable Indian law.

15. Contact Us

For return or refund assistance, please contact:

Style Kalakanya
Website: style.kalakanya.com
Email: kalakanyastore@gmail.com

When contacting us, please mention your order number so that we can assist you more quickly.

16. Policy Updates

Style Kalakanya may update this Return & Refund Policy from time to time. Any updated version will be published on this page with the revised effective date.